Role model and champion the 5Cs framework: be Collaborative, Creative, Courageous, Connected, and Committed.
Provide an outstanding service experience to all ghd customers across all contact channels.
Act as the first point of contact for salon customers, supporting with general enquiries, product knowledge, orders, payments, returns, warranty claims, and account support.
Proactively manage outbound activities to salons within defined geographical areas, identifying sales opportunities, generating orders, and supporting revenue growth through targeted customer engagement.
Build and maintain strong relationships with salon customers through regular inbound and outbound contact, ensuring they feel supported, valued, and connected to the ghd brand while encouraging long-term loyalty and retention.