Job Description
Join a multilingual customer service team supporting a global client in the e-commerce and digital services sector.
The Service Advisor role focuses on providing end-to-end customer support for a wide range of post-purchase and service-related inquiries. This includes assistance with order status, delivery information, payment queries, product pre-orders, product availability checks, and general customer support requests.
You will be part of a fast-paced international environment where quality, accuracy, and customer experience are key priorities.
Location: Livingston / Penang, Malaysia (On-site)
Employment Type: Full-time
Start Date: ASAP
Working Schedule: Monday–Sunday, 9:00–21:30 (rotational morning & afternoon shifts), 5 days work / 2 days off
Key Responsibilities
- Handle customer inquiries in Mandarin and Cantonese across phone, chat, and other communication channels