Location
Llanedeyrn Village, South Glamorgan, United Kingdom
Posted
July 09, 2026
Job Description
Customer Service Advisor
Office location-Cardiff CF23
Hybrid (2/3 days per week from home)
12‑month contract
£15.54 per hour
Full‑time (37 hrs, Mon-Fri, shifts between 8:30-17:30)We're recruiting for some Customer Service Advisors to join a friendly, customer‑focused contact centre team a major UK energy provider. This role is all about First Call Resolution (FCR) - listening carefully, understanding the issue, and providing the right solution during the very first interaction.
What you'll be doing
Handling high-volume inbound customer calls with professionalism, empathy and confidence
Identifying issues quickly and delivering effective solutions on the first contact
Using internal systems and knowledge bases to support customers accurately
Recording customer interactions clearly and consistently
Working collaboratively with colleagues to share insights and improve processesWhat we're looking for
Previous experience in a call centre o...
Office location-Cardiff CF23
Hybrid (2/3 days per week from home)
12‑month contract
£15.54 per hour
Full‑time (37 hrs, Mon-Fri, shifts between 8:30-17:30)We're recruiting for some Customer Service Advisors to join a friendly, customer‑focused contact centre team a major UK energy provider. This role is all about First Call Resolution (FCR) - listening carefully, understanding the issue, and providing the right solution during the very first interaction.
What you'll be doing
Handling high-volume inbound customer calls with professionalism, empathy and confidence
Identifying issues quickly and delivering effective solutions on the first contact
Using internal systems and knowledge bases to support customers accurately
Recording customer interactions clearly and consistently
Working collaboratively with colleagues to share insights and improve processesWhat we're looking for
Previous experience in a call centre o...