Customer Service Advisor

Full-time Management & Operations

As aCustomer Service Advisor, you will be thefirst point of contactfor customers, delivering professional, friendly, and efficient service over the phone and via email. You willhandle a variety of customer enquiries, resolve issues, and provide solutionsthat enhance customer satisfaction and loyalty. This rolerequires resilience, attention to detail, and a proactive approachto ensure an exceptional customer experience. The position isfast-pacedand demands strongproblem-solving skills, effective communication, and the ability to manage multiple tasks efficiently

Key Responsibilities

• Manage incoming calls and emails from clients and health care professionals.
• Process incoming prescriptions and manage electronic prescriptions (EPS) orders.
• Maintain external communication from clients and healthcare professionals, including Web Orders, My Pen and Caring.
• Call GP surgeries to request outstanding prescriptions and follow up on order...