Customer Service Advisor

Full-time Management & Operations

Job title: Customer Service Advisor
Department: Activate Accident Repair
Location: AAR Hampton, Unit A and B, Sandfield Industrial Estate, Oldfield Rd, Hampton TW12 2HR
Hours: 45 hours a week (Mon-Fri)
Salary: We are a Real Living Wage Employer

We’re looking for a Customer Service Advisor to join our team and play a key role at Activate Accident Repair Hampton.

Role Overview

First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers.

Key Responsibilities

• Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
• Deliver exceptional customer service.
• Co‑ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
• Liaise wi...