Customer Service Advisor

Zentiva Group, a.s.

Full time Information and Record Clerks
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Location
Guildford, England, United Kingdom
Posted
July 08, 2026

Job Description

Position Purpose:

To provide a first-class customer enquiry service, with a strong focus on managing orders, product information, and claims. The role works proactively with customers to support initiatives that add value to the overall sales proposition and ensures a strong understanding of the Commercial Customer’s needs in a rapidly changing environment.

Key Responsibilities and Duties:

Customer Contact Management
  • Respond professionally and within agreed timelines to phone and email enquiries.
  • Handle requests related to product information, invoice queries, and general company information.
    • Order Processing
  • Receive and process customer orders via EDI, email, and phone.
  • Upload pricing information and resolve pricing discrepancies.
  • Remove order blocks (including EDI blocks) to ensure efficient processing with logistics partners.
  • Work cross-functionally to mitigate supply constra...

    • Job Details

    • Job Type
      Full time
    • Category
      Information and Record Clerks
    • Date Posted
      July 08, 2026
    • Application Deadline
      August 17, 2026