Location
jobbe hjemmefra, jobbe hjemmefra, Norway
Posted
June 28, 2026
Job Description
We are seeking a dedicated and customer-focused professional to join our client’s team as a **Customer Service Advisor (Norwegian)**.
This role offers an excellent opportunity to work in a dynamic, international environment with relocation assistance to Riga, Latvia.
**Key Responsibilities**:
- Record case resolutions in the contact center tool based on client communication.
- Ensure cases are resolved within the case lifecycle, adhering to individual performance targets.
- Escalate priority issues per client specifications to the immediate lead as applicable.
- Work both independently and collaboratively within a team.
- Communicate effectively with internal and external contacts.
- Maintain high-quality service standards to ensure exemplary customer satisfaction.
- Meet performance metrics, including response time, handle time, and resolution rate aligned with project Key Result Areas (KRAs).
- Participate in ongoing training and perform additional ad ho...
This role offers an excellent opportunity to work in a dynamic, international environment with relocation assistance to Riga, Latvia.
**Key Responsibilities**:
- Record case resolutions in the contact center tool based on client communication.
- Ensure cases are resolved within the case lifecycle, adhering to individual performance targets.
- Escalate priority issues per client specifications to the immediate lead as applicable.
- Work both independently and collaboratively within a team.
- Communicate effectively with internal and external contacts.
- Maintain high-quality service standards to ensure exemplary customer satisfaction.
- Meet performance metrics, including response time, handle time, and resolution rate aligned with project Key Result Areas (KRAs).
- Participate in ongoing training and perform additional ad ho...