Customer Service Advisor - Adult Learning

Full-time Management & Operations

6 months contract with a Local Authority

Job Title: Customer Service Advisor

Job Purpose

As a member of the Customer Care and Business Support Team, the Customer Service Advisor will provide a high-quality, customer-focused service to learners, staff, partners, and prospective customers. The role will act as the first point of contact for all enquiries, providing information, advice, and administrative support to support the delivery of Lifelong Learning and Community Learning Services. The post holder will contribute to the effective operation of the service by maintaining accurate records, supporting enrolment processes, and assisting in various administrative and business support functions.

Key Responsibilities

Customer Service and Reception

• Act as the first point of contact for learners, staff, tutors, managers, and members of the public via telephone, email, letter, and face-to-face contact.
• Provide a profes...