Customer service advisor 5298444

Full-time Management & Operations

We have full time and part time roles available, with the part time roles being 15-25 hours per week, with shifts ending at 5.00 pm (there are no alternatives currently available).

Please indicate on your submission if a full time or part time role is preferred.

As training will take place in Devizes, we do not currently offer virtual training, candidates need to live in a sensible commuting distance to Devizes. Please indicate on the CV where they are based.

What candidates will be doing

• Resolve customer queries and find practical solutions
• Book appointments and support customers with self-service options
• Take ownership of customer cases from start to finish
• Deliver a positive experience, even in challenging situations
• Use judgement, empathy, and problem‑solving skills to make things happen

Some of our customers may be experiencing difficult circumstances, so the ability to listen, understand, a...