Job Description
Customer Service Administrator – National Operations Centre (NOC)
Are you ready to deliver exceptional customer experiences and play a key role in operational excellence?
At SKIDATA, we’re leaders in cutting-edge access solutions, and we’re looking for a proactive and detail-oriented Customer Service Administrator to join our National Operations Centre team in Port Melbourne. If you thrive in dynamic environments, enjoy problem-solving, and want to contribute to a team that supports clients nationwide, this is your opportunity to make a real impact.
What You’ll Do
Customer Support: Be the first point of contact for customers and technicians, managing enquiries via phone, email, and customer portal.
Work Order Management: Create, update, and close service work orders in ServiceNow while ensuring accuracy and compliance.
Scheduling & Coordination: Allocate technicians to jobs, assist with preventative mainte...