Location
Franklin, TN, United States
Posted
May 02, 2026
Job Description
Description We are looking for a motivated and detail-oriented Customer Service Account Manager to join our team in Franklin, Tennessee. In this role, you will play a key part in ensuring customer satisfaction by managing orders, coordinating logistics, and maintaining clear communication with clients. The ideal candidate thrives in a fast-paced environment and is committed to delivering exceptional service.
Responsibilities:
• Oversee the fulfillment of customer orders, ensuring all requirements are met and promptly communicating updates to clients.
• Arrange transportation that aligns with customers’ delivery expectations and timelines.
• Prepare and complete invoices and customs documentation for orders, ensuring timely delivery of paperwork to customers.
• Maintain effective communication with assigned accounts, addressing and resolving issues in a timely manner.
• Update and manage order tracking systems, providing regular updates on shipment status until d...
Responsibilities:
• Oversee the fulfillment of customer orders, ensuring all requirements are met and promptly communicating updates to clients.
• Arrange transportation that aligns with customers’ delivery expectations and timelines.
• Prepare and complete invoices and customs documentation for orders, ensuring timely delivery of paperwork to customers.
• Maintain effective communication with assigned accounts, addressing and resolving issues in a timely manner.
• Update and manage order tracking systems, providing regular updates on shipment status until d...