Customer Satisfaction & Quality Engineer

Schneider Electric

Full-time IT & Technology
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Location
cavite city, cavite, Philippines
Posted
July 24, 2026

Job Description

Mission:

  • Define and follow-up the improvement action plan and priorities with the Business stakeholders.
  • Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention steps.
  • Monitor the implementation and effectiveness of quality improvement plans at suppliers.
  • Identify potential issues before they occur and implement preventive solutions.
  • Lead a quick and effective quality issue resolution through containment, correction and prevention steps and check effectiveness of actions.
  • Conduct process audits at suppliers and launch improvement action plans to help them develop their quality performance. Analyze results to drive systemic improvement plans.
  • Drive PPAP for product and process changes related to the offers in scope.

Key Responsibilities:

  • Ensures that complaints are resolved effectively and without delay and that...