Customer Satisfaction Manager

Decathlon

Full-time Advertising, Marketing, Promotions, Public Relations, and Sales Managers
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Location
Ghaziabad, Uttar Pradesh, India
Posted
June 13, 2026

Job Description

Posted on 22/10/2025

Mission


RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience

  • I ensure the entire Store team acts with a “CUSTOMER FIRST” mindset where we find solutions for all the customers walking in.
  • I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints.
  • Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room)
  • Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further
    • RESPONSIBILITY 2 

    I am the guardian of customer-centricity in my store

  • I ensure 100% of my customers are greeted and welcomed at my W...

    • Job Details

    • Job Type
      Full-time
    • Category
      Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    • Date Posted
      June 13, 2026
    • Application Deadline
      July 23, 2026