Customer Sales & Support Center Order Management Team Supervisor

Full-time Management & Operations

Are you a customer service leader who thrives on building high-performing teams and delivering world-class order management experiences? Join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

What you will be doing

As a key part of the Industry Customer Sales & Support Center team, you'll create impact by building a motivated, high-performing team that delivers exceptional customer experiences and drives efficient order management across multiple channels.

• Actively develop, lead, and motivate the Order Management Team to deliver world-class customer service through email, phone, live chat, and other channels
• Coordinate and review worklists, manage shift and resource capacity to ensure optimal service levels, KPIs, and SLAs are consistently achieved
• Oversee end-to-end order management including order entry, validation, r...