Customer Risk Operations Associate

Full-time Management & Operations

Responsibilities

• Address user concerns regarding fraud related reports with their accounts. This is mainly composed of both unauthorized activities conducted on the user’s accounts and scam related reports.
• Monitor and check transactions conducted by users.
• Conduct in-depth investigations into accounts for security related reports filed by users.
• Work with other platforms in handling reports of accounts that are associated with fraudulent activities.
• Converse with users via ticket regarding their reports in a timely manner and within the Service-Level Agreement.
• Work closely with the other teams from other departments in handling and addressing fraud related concerns.
• Perform other related duties and ad hoc tasks as may be required from time to time.

Qualifications

• Have strong verbal and written communication skills in both English and Filipino.
• Be able to have a ...