Customer Retention & Loyalty Specialist

Glidewell

Full-time Information and Record Clerks
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Location
Irvine, California, United States
Posted
July 08, 2026

Job Description

Description

Position at Glidewell Dental Essential Functions:
  • Assists management with organizational initiatives related to short and long-term growth efforts to drive customer engagement and retention. 
  • Utilizes data insights to monitor new, current, and past customer accounts and identify customer behavior and insights, conducts root cause analysis, missed opportunity reporting, pinpoint lapsed or soon to be lapsed customers.
  • Partners with cross functional teams to evaluate customer insight data to identify opportunities to optimize operational processes within identified areas or departments to add value and strengthen retention and expansion goals.
  • Collaborates with management to build a strategy to implement account retention procedures, re-engage customers, and mitigate churn. Analyzes data to determine which strategies are most effective in retaining customers over time.
  • Drives a customer full lifecycle manag...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      July 08, 2026
    • Application Deadline
      August 17, 2026