Customer Retention Advisor

Full-time Information and Record Clerks

Can you imagine a world without music? Neither can we.
 

Key Details
To provide an efficient, customer-focused service through a variety of contact channels, proactively engage with existing customers to improve retention, reduce customer influenceable churn, strengthen customer relationships, and maximise customer lifetime value. 

What you will be doing

• Proactively manage customer contact through a variety of channels, including inbound and outbound telephone calls, email, web enquiries, and written correspondence. 
• Manage customer retention activity by engaging with customers who may be considering cancelling or reducing services. 
• Handle inbound customer enquiries relating t0 cancellations, and licensing queries. 
• Identify customer concerns and use effective questioning and listening techniques to understand the root cause. 
...