Customer Resolution Specialist – Collections
Challenger Limited
Job Description
$128.2 billion in assets (as at 31 December 2025)
Customer Resolution Specialist – Collections | Sydney | Full-time, Permanent
Help people find their way back on track.
Challenger Mortgage Management (CMM) uses market-leading technology, including a best-in-class Salesforce platform, to manage mortgage portfolios on behalf of our investors. We're growing our Contact Centre Operations team and looking for someone who leads with empathy and follows through with professionalism.
This isn't your typical collection’s role. It's about real conversations - listening, problem-solving, and helping customers navigate financial difficulty with dignity. If you've got the right mindset, we'll back you with the training and support to succeed.
About the team
You'll join a close-knit Contact Centre Operations team, managing your own portfolio of accounts. The work is varied and multi-channel, and no two conversations are quite the same. We o...