Customer Resolution Officer

Full-time Information and Record Clerks

Here at Halton Housing, we are looking for an experienced Customer Resolution Officer to work across our vibrant organisation.

Hours: 37 hours per week (Monday - Friday)
Duration: Fixed Term (until January 2027)

What You’ll Do:

• Support and manage customer complaints, ensuring they are logged, investigated and resolved within agreed timeframes
• Gather evidence and work with colleagues to deliver fair, clear outcomes
• Manage escalations and complex cases, coordinating with internal teams where needed
• Act as a first point of contact for disrepair claims, maintaining accurate records and providing updates
• Coordinate actions arising from cases, including works and external responses
• Capture learning from complaints and contribute to continuous service improvement

What You’ll Need:

• Experience in a customer service, c...