Location
chennai, tamil nadu, India
Posted
July 13, 2026
Job Description
Customer Relationship Manager (CRM) – Job Description
Position: Customer Relationship Manager (CRM)
Location: OMR – Chennai
Employment Type: Full-time
About the Role
We are looking for an experienced and result-oriented Customer Relationship Manager (CRM) to lead and manage our team. The ideal candidate will be responsible for overseeing customer relationship operations, ensuring exceptional customer service, driving team performance, and maintaining high customer satisfaction throughout the customer journey.
Key Responsibilities
- Lead, mentor, and manage the Customer Relationship Executive (CRE) team to achieve customer satisfaction goals.
- Monitor daily activities, performance, and productivity of the team.
- Develop and implement customer relationship strategies to enhance customer experience and retention.
- Handle escalated customer ...