Customer Relationship Management Associate

Full-time Other-General

CRM Associate

Location: Sector 58, Gurugram

Work Mode: Full-Time, Work from Office

Working Days: 6 Days a Week

⚡ Joining Preference: Immediate Joiners Preferred

Job Overview

We are looking for a CRM Associate to manage customer interactions through calls and emails, maintain customer records, and support customer relationship management activities. The ideal candidate should have good communication skills and a customer-centric approach.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Respond to customer queries via email and phone.
• Maintain and update customer information in the CRM system.
• Follow up with leads, customers, and internal teams as required.
• Ensure timely resolution of customer concerns and requests.
• Maintain accurate records of all customer interactions.
• Sup...