Customer Relations Specialist

Full-time Management & Operations

Responsibilities

1. Respond to customer queries in a timely and accurate way, via phone, email or chat
2. Identify customer needs and help customers use specific features
3. Analyze and report product malfunctions (for example, nearly expired food)
4. Update internal databases with information about service issues and useful discussions with customers
5. Monitor customer complaints on social media and reach out to provide assistance
6. Share feature requests and effective workarounds with team members
7. Inform customers about new features and functionalities
8. Follow up with customers to ensure their product issues are resolved
9. Gather customer feedback and share with our Product, Sales and Marketing teams
10. Provide training to junior Customer Service Representatives
11. Other task that may assigned by the management time to time.

Qualifications

• Willing to work on weekends and h...