Customer Relations Service Manager

Bupa

Full time Operations Specialties Managers
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Location
Cairo, Cairo Governorate, Egypt
Posted
July 10, 2026

Job Description

Job Description:

Customer Relations Service Manager

Egypt

Full time

40 hours per week

We make Heath Happen:

Job Purpose

  • Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities.
  • Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums.
  • Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness.

    • Job Details

    • Job Type
      Full time
    • Category
      Operations Specialties Managers
    • Date Posted
      July 10, 2026
    • Application Deadline
      August 19, 2026