Location
Alpharetta, Georgia, United States
Posted
July 11, 2026
Job Description
Job brief
We are looking for a Customer Relations Manager to join Starlight Cruise & Travel. You will oversee customer interactions, enhance satisfaction levels, and drive loyalty through effective communication, problem-solving, and leadership. Your enthusiasm and strategic approach will ensure our customers experience the highest level of care and support.
Responsibilities
- Lead and manage customer relations activities to ensure a consistently high level of service.
- Build strong, long-lasting relationships with customers by understanding their needs and expectations.
- Resolve client concerns efficiently and professionally to improve satisfaction and retention.
- Support the development of customer-focused strategies that drive loyalty and revenue growth.
- Monitor customer feedback and identify opportunities to improve processes, service quality, and client experience.
- Identify market trends, customer pr...