Customer Relations and Support Specialist

Full-time Sales

Job Title: Customer Relations & Support Manager (CRSM) Location: Noida Experience: 2 - 8 Years Salary: In line with experience About the Role We are looking for a smart, energetic, and self-driven Customer Relations & Support Manager to become the first point of contact for our B2B customers. This role combines customer relationship management, sales support, documentation, and digital communication to ensure an outstanding customer experience while supporting the company's growth. If you enjoy interacting with corporate clients, solving problems, and working in a fast-paced startup environment, this role offers an excellent opportunity to learn and grow. Key Responsibilities Respond promptly and professionally to enquiries received through platforms like Alibaba, Indiamart, Company website, Emails, WhatsApp, Instagram and other business channels. Prepare and share quotations, product information, technical documents, brochures, COAs, MSDS, certifications, and other customer documentat...