Location
montreal (administrative region), qc, Canada
Posted
July 16, 2026
Job Description
Customer Relations Agent – Bilingual
Reporting To: Supervisor, Customer Service
Full-Time
Salary Range: $42,471 – $57,780
Hours of Work: 12:00 p.m. – 08:00 p.m.
Grade: 6.5
Office Location: Montreal – great location! Steps away from the main public transit station
The Opportunity
The Bilingual Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.
How you will contribute
- Answer incoming calls on the customer service queue and make outbound calls when necessary.
- Handle between 50 to 65 calls a day.
- Identify, solve and/or confirm inquiries and requests received by fax, mail, email or online account.
- Follow-up with client to confirm resolution and customer satisfaction.
- Provide assistance to the vari...