Location
remote, romblon, Philippines
Posted
July 21, 2026
Job Description
Overview
We're looking for a Retention & CRM Manager to own Weekendesk's retention engine across all markets. The CRM function is yours to build. You'll be Weekendesk's first dedicated CRM leader, accountable for repeat revenue, customer lifetime value, and the full lifecycle experience across all countries. Your job is to lead them, grow the function, and make CRM a real growth lever for the business.
Responsibilities
- CRM revenue contribution
- Engagement across channels (email, push, SMS, WhatsApp)
- Define the CRM & retention vision across all markets
- Own the CRM tech stack (currently Insider) and its roadmap
- Build retention programs with real commercial impact: loyalty, referrals, early access
- Lead omnichannel orchestration (email, push, onsite, SMS, WhatsApp)
- Own the A/B testing framework, structured and insight-driven
- Bring AI into the workflow: copy, personalization, prediction, testin...