Location
singapore, singapore, Singapore
Posted
July 05, 2026
Job Description
The Role
The Customer Relations Executive performs customer service duties according to hospital's standards and supervises and coaches the customer service team.Key accountabilities
- To cover duties at both Front Office counters at Hospital main lobby and Medical Centre Provide directions and assistance to all internal and external customers by handling their requests and enquiries
- Assist with patient's admission from Business Office to Ward and discharge from ward Handle specialist referral
- To conduct ward visitation for inpatients and ensure patient's confidentiality at all times
- To go the extra mile and delight patient whenever possible
- To meet and greet VIP and provide necessary assistance
- To handle feedbacks from all channels and provide appropriate follow up actions/ service recovery
- To ensure all feedbacks and enquiries are attended to within 3 hours
- ...