Job Description
Position Overview
The Customer Quality Technician ensures customer satisfaction by managing quality-related activities and securing compliance with product specifications.
This role supports continuous improvement, process optimization, and maintains a strong company image with the client.
Key Tasks
Manage all customer-related quality documentation.
Monitor process quality and ensure specification compliance, with authority to stop production in case of non‑conformities.
Handle and resolve customer non‑conformities from detection to closure, using tools such as 8D, 5Why, Ishikawa, etc.
Prepare and report factory and group-level quality data, including analysis and follow‑up.
Define, analyze, and track action plans resulting from customer-reported non‑conformities.
Participate in FMEAs (AMDEC) and contribute to product/process change management and customer approval submissions.
An...