Location
kulai, johor, Malaysia
Posted
June 13, 2026
Job Description
Job Description (JD)
- Serve as the primary quality contact for customers regarding product quality issues and inquiries.
- Handle customer complaints and lead problem‑solving activities using methodologies such as 8D, RCA, and CAPA.
- Coordinate with internal teams (Production, Process, Engineering, NPI) to investigate and resolve quality issues.
- Provide timely feedback, reports, and corrective action updates to customers.
- Monitor customer quality performance metrics (PPM, complaints, returns) and drive improvement initiatives.
- Support customer audits, factory visits, and quality system assessments.
- Ensure customer‑specific requirements are understood and implemented internally.
- Participate in new product introduction (NPI) to ensure customer quality expectations are met.
- Review and approve quality documentation such as control plans, inspection standards, and test reports.