Location
apodaca, nuevo león, Mexico
Posted
July 24, 2026
Job Description
Customer Quality Engineer We are looking for a Customer Quality Engineer to serve as the main liaison between customers and internal teams, ensuring timely resolution of product and process quality concerns while driving customer satisfaction and continuous improvement.
Key Responsibilities: Manage customer quality issues, complaints, and non-conformance reports, ensuring timely and effective responses. Lead cross-functional teams in root cause analysis and corrective action implementation to prevent recurrence. Monitor customer portals, scorecards, and quality performance indicators (KPIs). Coordinate customer visits, audits, and quality reviews, maintaining strong customer relationships. Oversee containment activities, sorting services, and external quality costs reduction initiatives. Collaborate with Engineering, Program Management, and Operations teams to support customer requirements and product/process changes. Drive continuous improvement projects focused on quality performa...
Key Responsibilities: Manage customer quality issues, complaints, and non-conformance reports, ensuring timely and effective responses. Lead cross-functional teams in root cause analysis and corrective action implementation to prevent recurrence. Monitor customer portals, scorecards, and quality performance indicators (KPIs). Coordinate customer visits, audits, and quality reviews, maintaining strong customer relationships. Oversee containment activities, sorting services, and external quality costs reduction initiatives. Collaborate with Engineering, Program Management, and Operations teams to support customer requirements and product/process changes. Drive continuous improvement projects focused on quality performa...