Customer Program Manager

Full-time Management & Operations

Job Title: Manager - Customer Program, OFR

This role serves as the operational bridge between customers, stations, and regional/global product teams, ensuring optimized supply chain execution and service reliability. It focuses on performance management, escalation handling, visibility enhancement, and innovative solution development to support customer growth and network efficiency.

Key Responsibilities:

• Customer Relationship Management: Build and maintain strong business partnerships with external customers across all levels, ensuring alignment on service expectations and operational goals.
• Operational Performance & Escalation Management: Lead and drive tactical and operational performance across DGF products (Sea, Domestic, and Brokerage). Conduct root cause analysis and proactively develop supply chain strategies while managing and resolving customer escalations.
• Customer Engagement & Strategic Pre...