Customer Program Manager

Job Title: Customer Program Manager

Job Location: Hebron, Kentucky

Role Purpose

The Customer Program Manager (CPM) is responsible for driving end-to-end service excellence, customer satisfaction, and operational performance across assigned strategic customers. The CPM acts as the single point of coordination for customer programs, ensuring all DHL functions deliver against defined performance standards. The role supports DHL’s strategy to strengthen customer loyalty through consistent execution, continuous improvement, and proactive issue management.

Key Responsibilities:

Customer Performance Leadership

• Manage ...