Job Description
Customer Program Management Specialist 1Date:May 7, ****Location:Monterrey, NLE, MXGeneral OverviewFunctional Area:OPS - OperationsCareer Stream:CPM - Customer Program ManagementRole:SpecialistSAP Short Name:SPEJob Title:Customer Program Management SpecialistJob Code:SPE-OPS-CPMJob Level:Band 08Profile‐Holding:NDirect/Indirect Indicator:IndirectSummaryDetailed DescriptionPerforms tasks such as, but not limited to, the following:Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.Strong participation in pricing/bid preparation and the development and management of contract terms.Manages and monitors customer satisfaction day to day and formally (cu...