Location
toronto, on, Canada
Posted
July 08, 2026
Job Description
Step into a rewarding career with Banque Équitable as a Customer Payments Specialist. This bilingual role focuses on managing delinquent accounts and providing tailored solutions to customers in need.
You will be responsible for identifying payment issues within a portfolio of mortgages, negotiating effective resolutions, and conducting collection activities through various communication channels. Your expertise in both French and English will facilitate meaningful client interactions and enhance service quality. The position plays a crucial role in improving the bank's overall performance in accounts management.
Key Responsibilities:
• Execute collection calls adhering to professional standards
• Document reasons for late payments and evaluate risks
• Negotiate payment plans for clients requiring additional support
• Recommend legal procedures when all collection steps are completed
• Ensure thorough record-keeping of all payment communications
Requirements:
You will be responsible for identifying payment issues within a portfolio of mortgages, negotiating effective resolutions, and conducting collection activities through various communication channels. Your expertise in both French and English will facilitate meaningful client interactions and enhance service quality. The position plays a crucial role in improving the bank's overall performance in accounts management.
Key Responsibilities:
• Execute collection calls adhering to professional standards
• Document reasons for late payments and evaluate risks
• Negotiate payment plans for clients requiring additional support
• Recommend legal procedures when all collection steps are completed
• Ensure thorough record-keeping of all payment communications
Requirements: