Customer Operations Specialist (Hamilton)

Full-time Other-General

Customer Service Support

Duration: 3 months

Work Location: Hamilton, ON

Main Tasks and Responsibilities

• Working on-site at a customer’s location:
  • Monitor service requests, work orders and escalations to ensure a timely resolution
  • Communicates service updates and provides status reports to customers and leadership teams
  • Manage urgent service situations and prioritize critical customer needs effectively
  • Maintain accurate asset records, documentation, lifecycle information within the asset management system
  • Assist with project coordination tasks associated with diagnostic imaging and biomed system replacement, including meeting preparation and scheduling
  • Assist with negotiating the project scope for system replacements to include updating technical specifications and room construction requirements
• Supports the MES Site Manager in obtaining metrics and analyzing data output f...