Customer operations representative (aftermarket)
Allison Off-Highway Drive & Motion Systems
Full-time
Other-General
Location
apodaca, nuevo león, Mexico
Posted
July 05, 2026
Job Description
Customer Operations Representative (Aftermarket)
About the Role We are looking for a
Customer Operations Representative
to join our Allison Off Highway (AOH) team. In this role, you will act as the primary point of contact for customers, managing orders end-to-end and ensuring a seamless customer experience across the entire order lifecycle.
This is a highly collaborative and operations-focused position, ideal for someone who thrives in a fast-paced, cross-functional environment and enjoys solving complex customer and logistics challenges.
What You'll Do
Manage customer orders from entry to delivery, ensuring accuracy and timeliness
Respond to customer inquiries related to pricing, availability, and order status
Proactively follow up on open orders and resolve issues such as delays or discrepancies
Coordinate with
Supply Chain ,
Logistics ,
Distribution Centers ,
Engineering , and
Sales
to meet customer needs
Handle shipment tracking, log...
About the Role We are looking for a
Customer Operations Representative
to join our Allison Off Highway (AOH) team. In this role, you will act as the primary point of contact for customers, managing orders end-to-end and ensuring a seamless customer experience across the entire order lifecycle.
This is a highly collaborative and operations-focused position, ideal for someone who thrives in a fast-paced, cross-functional environment and enjoys solving complex customer and logistics challenges.
What You'll Do
Manage customer orders from entry to delivery, ensuring accuracy and timeliness
Respond to customer inquiries related to pricing, availability, and order status
Proactively follow up on open orders and resolve issues such as delays or discrepancies
Coordinate with
Supply Chain ,
Logistics ,
Distribution Centers ,
Engineering , and
Sales
to meet customer needs
Handle shipment tracking, log...