Location
toronto, on, Canada
Posted
July 12, 2026
Job Description
Drive exceptional customer experiences as the Customer Operations Leader at Indigo. Lead teams, influence sales, and embrace technology for omni-channel success in a dynamic environment.
As a key leader at Indigo, you will enhance customer interactions through coaching and guidance to Customer Experience Representatives. This role focuses on executing activities that meet strategic priorities, ensuring efficiency in omni-sales, and fostering a customer-first decision-making process. Join a culture that values employee engagement, growth, and adaptability in a retail setting.
Key Responsibilities:
• Coach CERs on top-notch customer service
• Lead omni-sales program and technology use
• Foster a customer-centric decision-making culture
• Manage inventory operations and returns smoothly
• Support marketing and community engagement events
Requirements:
• 1–2 years in customer service or operations
• Experience leading team members effectively
• Knowledge of...
As a key leader at Indigo, you will enhance customer interactions through coaching and guidance to Customer Experience Representatives. This role focuses on executing activities that meet strategic priorities, ensuring efficiency in omni-sales, and fostering a customer-first decision-making process. Join a culture that values employee engagement, growth, and adaptability in a retail setting.
Key Responsibilities:
• Coach CERs on top-notch customer service
• Lead omni-sales program and technology use
• Foster a customer-centric decision-making culture
• Manage inventory operations and returns smoothly
• Support marketing and community engagement events
Requirements:
• 1–2 years in customer service or operations
• Experience leading team members effectively
• Knowledge of...