Customer Operations Engineering Lead

Full-time Engineering

Responsibilities

• Lead customer focused collection planning, schedule deconfliction, and reporting activities
• Ensure timely data collection and delivery across missions according to customer requirements
• Coordinate with internal stakeholders and customers to ensure appropriate prioritization
• Develop standard collection planning, performance monitoring, and reporting processes
• Perform capacity planning and develop onboarding and training programs for future hires
• Ensure customer inquiries are addressed accurately and within required response times

Requirements

• 7+ years of experience in a customer facing technical role (e.g., technical account management, solutions architecture, or professional services)
• Experience leading teams including hiring, mentoring, and scaling
• Proven ability to create scalable customer focused processes and strategies
• Experience ma...