Customer Operations Analyst

Full-time other-general

We are looking for an experienced operational leader to manage end-to-end Customer Operations delivery within a managed services/BPO environment supporting a petrochemical business. This role will oversee Customer Operations teams across Chemical and Refinery Operations, ensuring smooth service delivery, SLA achievement, operational stability, and strong stakeholder management.

Key Responsibilities:

• Lead and oversee daily Customer Operations delivery across multiple sub-functions
• Ensure SLA, KPI, and service quality targets are consistently achieved
• Manage escalations, operational risks, and client issues proactively
• Lead Team Leads and operational teams, ensuring strong performance and accountability
• Drive operational improvements, process optimization, and service stability
• Monitor operational performance using SAP and operational metrics
• Collaborate closely with internal stakeholders and client leadership...