Location
cape town, western cape, South-Africa
Posted
June 30, 2026
Job Description
Customer Operations Analyst (SA - 6 month FTC)
We are seeking a Customer Operations Analyst for a 6‑month fixed‑term contract (FTC) with the potential for a permanent role based on business needs and performance. This role is remote with the option to work from our Cape Town office.
No relocation is available for this position.
Responsibilities:
Provide timely, high‑quality support to Moon Pay customers and partners across multiple channels such as email and Slack. Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth and professional customer experience. Meet performance KPIs including CSAT, QA scores, and productivity targets. Accurately document customer interactions and case details within support tools and CRM systems. Collaborate with internal teams to resolve escalations and operational issues impacting customers. Identify recurring customer issues and share insights that improve support workflows, documentatio...