Customer Operations Agent

Full-time Management & Operations

This role involves working in a busy tourist office, where you will be responsible for efficiently checking in customers and ensuring the smooth coordination of the loading process. You will communicate regularly with both customers and the ship, requiring strong teamwork and clear communication skills. The position also involves handling cash and performing accurate transactions, as well as using IT systems to support an organised and seamless check‑in operation. Your direct report will be the Supervisor on duty.

Key responsibilities and duties

• Communicate effectively with customers, colleagues and the ship loading officer to ensure smooth operations.
• Accurately handle cash and card payments via PDQ, demonstrating honesty and reliability.
• Maintain excellent timekeeping – ensuring check‑in stations are opened on time and shifts start on time.
• Work collaboratively as part of a team to support an organised system.
• Usin...