Customer Operations Administrator

Full-time Gestión y operaciones

Customer Operations Administrator – 100%

Location: Barcelona, Spain

Contract: Fixed-term contract – 1 year

Responsibilities

• Be the focal point between customers, sales, service and operations, ensuring all needs are met with expertise and proficiency.
• Create quotes and process sales orders/contracts for Tecan divisions using our ERP system.
• Ensure accurate and timely invoicing, maintaining compliance with company standards and customer EDI requirements.
• Maintain accurate order backlog and internal reports.
• Provide timely and precise information to key stakeholders (customers, suppliers, service and sales colleagues).
• Manage 3rd party suppliers, orders, deliveries, and communication.
• Maintain data accuracy for local customer accounts.
• Organize and monitor transportation associated with orders.
• Support the Service Team with spare parts returns, tool calibration ...