Location
toronto, on, Canada
Posted
June 10, 2026
Job Description
Shape the future of customer experience at CloudTalk as a Customer Onboarding Expert. Dive into customer success, engagement, and adoption of our AI-rich business calling software.
This role in Toronto calls for a dedicated professional with over 3 years of experience in B2B SaaS onboarding or customer success roles. You will play a pivotal role in assisting clients to adopt advanced features while enhancing their engagement with CloudTalk’s functionalities. This position offers growth potential across various departments as the company scales.
Key Responsibilities: • Lead the onboarding process to ensure client satisfaction • Accelerate product adoption for new users • Act as a trusted advisor on product best practices • Discover upsell opportunities to enhance customer value • Drive initiatives for customer retention and expansion
Requirements: • Proven track record in SaaS onboarding or customer success • Technical knowledge of software solutions • Previou...
This role in Toronto calls for a dedicated professional with over 3 years of experience in B2B SaaS onboarding or customer success roles. You will play a pivotal role in assisting clients to adopt advanced features while enhancing their engagement with CloudTalk’s functionalities. This position offers growth potential across various departments as the company scales.
Key Responsibilities: • Lead the onboarding process to ensure client satisfaction • Accelerate product adoption for new users • Act as a trusted advisor on product best practices • Discover upsell opportunities to enhance customer value • Drive initiatives for customer retention and expansion
Requirements: • Proven track record in SaaS onboarding or customer success • Technical knowledge of software solutions • Previou...