Location
Ahmedabad, Gujarat, India
Posted
July 26, 2026
Job Description
Job Title : Senior Executive
Department : Customer Care
Sub Department : Customer Service - Export
Customer Service Manager
Provide exceptional customer service to the group Large/Standard customers by offering support tailored to meet the unique needs and expectations according to Standard Treatment Level in line with Group SLA.
Case Management
Case Ownership, Ensure all customer queries (received via all channels) are responded within agreed SLA & quality by efficient collaboration with relevant stakeholders whilst keeping customer informed during the resolution process.
Case Analysis & Dispatch, Analyze customer queries and consult experts or dispatch to the correct team for faster/quality turn around time.
Escalations, Alert and escalate customer recurring issues/pain points to Regional Office Customer Care manager.
Service Level Management
Monitor SLA, ensure customer Service Levels are maintained as per SLA .
Manage lifec...
Department : Customer Care
Sub Department : Customer Service - Export
Customer Service Manager
Provide exceptional customer service to the group Large/Standard customers by offering support tailored to meet the unique needs and expectations according to Standard Treatment Level in line with Group SLA.
Case Management
Case Ownership, Ensure all customer queries (received via all channels) are responded within agreed SLA & quality by efficient collaboration with relevant stakeholders whilst keeping customer informed during the resolution process.
Case Analysis & Dispatch, Analyze customer queries and consult experts or dispatch to the correct team for faster/quality turn around time.
Escalations, Alert and escalate customer recurring issues/pain points to Regional Office Customer Care manager.
Service Level Management
Monitor SLA, ensure customer Service Levels are maintained as per SLA .
Manage lifec...