Customer Logistics Representative

Full-time Gestión y operaciones

As a Customer Logistics Representative, you are responsible for translating customer requests into concrete (internal) action points within the existing procedures. You are in daily contact with Sales & Carriers about incoming orders, questions and complaints about processed transport orders. You validate the invoicing, create reports and attend meetings with other departments.

What will you do?

• Lead end-to-end execution of inbound and outbound truck planning, scheduling, follow up and coordination of all transports within Europe, FTL and LTL.
• Translate the customer's requests into concrete (internal) action points of existing procedures.
• Proactively inform our internal and external stakeholders.
• Maintain a good relationship with our external transporters.
• Administratively process transport documents and proof of delivery.
• Monitor carrier and site performance metrics against SLA requirements and coordinate ...