Customer Liaison Coordinator - EV Battery Solutions

Full time Information and Record Clerks

We are looking for a Customer Liaison Coordinator to work within our fast growing EV business. Initially supporting one of our largest EV battery customers this role will eventually cover a number of key customers of the business. The role is one of communication being key to both our external customers and internal departments and therefore the successful candidate will be at the centre of making the communications successful. This will involve managing replacement battery orders from dealer acknowledgement through to delivery, coordinating outbound and return transport, invoicing, KPI reporting, and handling customer communications at both dealer and head-office level.

You will act as the voice of our customers; those being the garages, dealers, customer warehouses, regional sales & service departments and the ultimate OEM customer, ensuring a high level of service, clear communication, and prompt escalation of issues where required.

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