Customer Insight Officer - Complaints

Full-time Information and Record Clerks

Full Time, Temporary – 12 month FTC 

Closing Date: Monday 3rd August @ 9am 

Interview Date:  Thursday 13th August 2026 – in person interview   

We're looking for a passionate and customer-focused Customer Insight Officer to join our Customer Insight Team and play a vital role in ensuring customers are heard, listened to and treated fairly. 

This is an exciting opportunity for someone who enjoys investigating issues, solving problems and using customer feedback to drive meaningful service improvements across the organisation. 

The Role 

Reporting to the Customer Insight Manager, you will manage a caseload of formal customer complaints, carrying out thorough investigations and working closely with customers and colleagues to achieve fair and timely resolutions. 

You will be responsible for investigating S...