Customer Growth Manager
SET Consulting
Job Description
Join a leading hospitality/Retail group dedicated to delivering exceptional guest experiences and innovative customer engagement strategies. We are seeking a dynamic Customer Growth Manager to drive customer relations and marketing initiatives, contributing to our continued success and expansion.
Duties:
Key Roles and Responsibilities
High Value Segment Strategy & Ownership
Own the Loyals and Champions segment strategy, value propositions, objectives, and KPIs.
Translate customer insights (RFM, frequency, spend, tenure) into actionable growth initiatives.
Identify opportunities to migrate customers from Loyal to Champion while reducing churn.
Annual & Quarterly Growth Planning
Develop annual and quarterly growth plans for high‑value segments.
Balance brand‑led and growth‑led initiatives based on commercial impact and learning value.
Brand‑Led & Growth‑Led Campaig...