Customer Fulfillment Supervisor

full-time Supervisors of Office and Administrative Support Workers

Job Description

The Customer Fulfillment Supervisor MXCO is responsible for overseeing end-to-end customer fulfillment performance, ensuring that order execution aligns with business priorities, revenue objectives, and customer experience expectations, while acting as a strategic partner with other areas.

This role translates operational challenges into effective business decisions, drives execution excellence, and fosters cross-functional collaboration to balance priorities and mitigate risks, ensures achievement of key targets across Mexico and Central America within a highly complex, multi-channel operating environment.

What You’ll Do

• Drives Customer Fulfillment KPIs (Fill Rate, Backorder %, Service Level), ensuring performance reflects business priorities and revenue impact.
• Lead end-to-end order execution visibility, including order management, backorder prioritization, and delivery tracking.
• Translate commercial ...